Class Action Lawsuit against Rust-Oleum Deck Restore 4.7/5 (467)

by Deck Stain Help

Rust-Oleum Deck Restore Update 2019

Since the article was first originally published, we have had over 1600 comments from consumers who have used the Rust-Oleum Deck Restore and have had a poor experience with peeling and failure. If you have used Rust-Oleum Deck Restore please upload and post pictures of your exterior wood or deck. A short description of your experience would be helpful as well. This can be done in our comment area below. Feel free to also submit a Star Rating on the Rust-Oleum Deck Restore coating.

Note: There has been a ruling on the Class Action Lawsuit as of March 6th, 2017:

https://drive.google.com/file/d/0B9r279S4WUPSRXlrd1E0c0R2Mnc/view

Even though they have settled this lawsuit, Rust-Oleum Deck Restore is still sold to unsuspecting consumers and has not been pulled from the shelves.


Rust-Oleum Deck RestoreRust-Oleum Deck Restore is a water-based, low odor product that is designed to mask the wood not allowing the wood grain to show. It is marketed as a thick paint product for wood decks that is outside of conventional restoration.

Recently there have been investigating claims on behalf of customers who have used Rustoleum Deck Restore on their decks. Rustoleum Restore has been alleged of being prone to premature failure. When it is applied to exterior wood it may be susceptible to bubbling and/or peeling, which can lead to costly repairs and replacements.

Consumers involved in the Rust-oleum class action lawsuit are claiming to have significant peeling and bubbling within a year to a year and a half of applying the product. The manufacturer claims to have a 10-year warranty on the deck product. In one lawsuit the company allegedly offered an unhappy consumer a check to cover the cost of the product even though the premature failure of the deck restore would cost in excess of several thousand dollars to remove.

Out of the many consumers who purchased Rust-Oleum Deck Restore in 2013, there is a large number of them experiencing utter failure of the product. Even though application instructions were followed to the letter, there is a significant report of bubbling, peeling, cracking and/or flaking within a year of application. Reportedly, the company refuses to take responsibility for their failing product and is trying to blame the customer instead. They are only offering to reimburse the actual cost of the product and nothing more.

This deck restore product is sold as a DIY product so they are claiming the labor cost is uncompensated. A meager product refund is not nearly enough for most of the decks needing to have the product removed or completely replaced. It is sad that the consumers who bought this product fell victim to false advertising claims and thought they were buying a product as a way to help protect their investment.

Read the full story of Class Action Lawsuit against Rust-Oleum Deck Restore 10x: See Here

The plaintiffs are represented by Daniel C. Levin, Esq. of Levin, Fishbein, Sedran & Berman in Philadelphia.

U.S. District Court for Eastern District of Pennsylvania case 5:14-cv-06156

Lawsuit Info

-We are not connected with the lawsuit in any way. The only info we have is to contact the counsel who represents the plaintiffs directly if you would like to join. This link may help as it lists the lawyers involved at the bottom:

http://cookcountyrecord.com/stories/510658013-judge-clears-nationwide-lawsuit-to-proceed-vs-rustoleum-over-latent-defects-in-restore-deck-products

Update Spring of 2019

Please read our article on Gulf Synthetics Deck Revive Review 2019 We believe this product has real value if looking for these product types that actually work.

If you have used the Rust-oleum Restore, Please Post a Comment Below!


Please Rate This. You may also post comments or ask questions below.

2021
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JOHN
JOHN

LOVED IT USED IT ON MY BBQ SURFACE NO ISSUES I LIVE IN AZ BAKES IN THE SUN EVEN COATED MY WOOD TRAILER DECK WITH IT AND HAVE SPILLED GAS AND OIL ON IT NO LIFT AT ALL MAIN THING IS WOOD NEEDS TO BE DRY PLUS BOTH SIDES NEED TO BE COVERED SO WATER DOES NOT GET TO THE WOOD

Lawrence Colucci
Lawrence Colucci

It cost me $10,000 to replace my two decks. Also used it on my pool deck but I covered it with outdoor carpeting. The product started to peel after 1 year and there is no way to strip it.

Barbara
Barbara

Has anyone that used Rustoleum Restore been able to sa
lvage their deck.?

Diane Neubaum
Diane Neubaum

My husband applied the 10x product a few years ago on our 48′ deck. The last few years we’ve had to patch areas that bubbled up and now, unfortunately more and more of the product has come up and looks terrible. Not sure what our options are other than replacing boards. Very discouraged!

Jessica
Jessica

This product not only ruined our entire deck. It caused bodily injury. The wood was rotted and I fell through. Here is my injury and where my husband had to remove the entire board. You can see other rotten boards around it.

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Darlene Bryant
Darlene Bryant

My deck was destroyed by this product, nearly the entire deck surface has rotted because cracks developed and moisture entered and pooled in the cracks. I am disabled and live on a modest pension and the cost of repairs are far beyond what I can afford. When I bought the product I mistakenly did so with blind trust in the Rust-oleum brand, I have used their metal surface paints for decades and always felt they had a superior product. When I went to shop for a product to protect my deck and I saw the Rust-olenum Deck Over I asked the Home Depot guy a few questions, he said he felt it was a good product and we both agreed Rust-olenum has great products, how could I possibly miss with their Deck Over product and boy was I wrong! Nearly my entire deck surface has rotted and I have no way of replacing it and it will take a couple of years for me to get all the surface lumber replaced because I can only afford a few boards a month. Thanks a whole hell of a lot RUST-OLEUM.

Carolyn Upchurch
Carolyn Upchurch

My deck is ruined because of this stuff. Going to get a lawyer. Not only is it ruining my deck but getting in the ground . Lose stuff the baby can get in her mouth. Really very upset

Colleen
Colleen

We purchased house in 2016 that had restore on deck that was 20 x 24. Deck looked beautiful and was selling feature. 2018 paint was peeling and looks horrible. Tried power washing, boiling water, sanding to no avail so saving money to rip off deck and replace which bids of $5000. So upset but have no choice product is horrible.

Tom Ray
Tom Ray

Scrubbed my deck with auto’s rubber then pressure washed. Applied two coats. 3years have had no problems. If I could still find this I would use on other projects. Live in Atlanta. Ga.

David C
David C

I use the Restore 20X product on my 900 sq ft deck, which was prepared to the “T”, including sanding, moistures, etc. Within 2 years this product started to peel, but more disturbingly, it allowed cracks to from, then moisture to enter, and thus rotten boards. This product is terrible, and I am preparing to tear out my deck, and rebuild with synthetic boards. Rust-Oleum should stand behind this product. I will never buy another Rust-Oleum product.

michele Dudley
michele Dudley

Applied Rustoleum 6x deck paint. Peeling, bubbling and cracking within one week!!! Followed directions to the letter. Soooooo disgusted….a huge waste of our time and money!!

Bob
Bob

I applied it on my regular dock and my floating dock many years ago and have not had a problem. I am in Florida and they are in direct sunlight.

John D Jones
John D Jones

Having to replace the deck boards after only 6 years after applying Restore

patricia a lehr
patricia a lehr

we spent 6000 on new deck 7 years ago and used restore to water seal it. as of now we are tearing out the deck and replacing it again because restore rotted the wood. please respond.

Kim
Kim

I used Deck Restore 20x on my front concrete porch, sidewalks, and paver stones (spring 2018) so they would all match and be easier to clean. In the brutal Florida summer sun and torrential rains with a hurricane. Over a year later (fall 2019) looks good as new. They should market this for concrete instead.

Bob
Bob

Bought in August 2017. Did everything that was required then applied two coats as instructed and started peeling within a month. Thought I did something wrong so just let it go. Bought 6x because 4x NOT made anymore? Seems to be better but time will tell. The 4x was awful! Trying to get my money back from rustoleum but who keeps receipts after TWO years. Got proof of purchase from ACE but Rustoleum NOT wanted to honor it??? Looks like they knew it was bad but sold it to me anyways!!! Bad deal.

Bob
Bob

Update: As of November 7th of 2019. I have contacted the 800 customer service number again about the 4X product and they still have NOT responded to my issue. I firmly believe that they are giving me the run around, hoping that I go away? They sold me a product KNOWING the product was BAD! All I wanted was a product that was supposed to do what was advertised. Shame on Rustoleum!

Angry
Angry

Don’t waste your time. When the 10x lawsuit was in full swing, they denied my well documented 4x claim. This product was just as bad as the 10x product.

Mike
Mike

Dumping boiling water on the stuff helps a LOT to remove it for the sections where it actually sticks..

Angry
Angry

Helps, but sanding is the ONLY way to get it prepared to the point it’s ready for new coating.

Donald Prengel
Donald Prengel

I used Rust-Oleum Rock Solid 6x deck coating on a 16 x 20 deck, scraped, primed with Rust-Oleum primer and the deck completely bubbled up overnight. This is going to be an expensive repair. This product is junk.

Katie mattson
Katie mattson

Started flaking off after two weeks!

Vince Chapman
Vince Chapman

It should never be too late because many more are experiencing problems with restore and many customers were unaware of the class action. The settlement amount was ridiculous and another class action should be initiated to cover the costs to repair/ replace the decks. If not other companies will use the same defense to stiff consumers

Bonnie
Bonnie

We had our deck done by a company who recommended Deck Restore and almost immediately it was scraped by slight movements of deck furniture. Within 8 months there were large patches of chipping and pealing. The company would not do anything about it and even blamed us for not keeping it clean. If I had known about the class action I would have jumped on it. Instead we had to live with an increasingly ugly deck that no one wanted to tackle. We eventually had to replace the deck.

Annette
Annette

Does anyone else have a product that works well on weathered decks. We too are having to power wash and strip all of this mess off our deck but not sure what to apply instead.

John
John

I have used this product and found it to be good value in terms of installation/look/ performance. You must take care not to apply to pressure treated wood that is not aged well ie years. Application requires paying attention to the instructions and some common sense.

angel branning
angel branning

horrible stuff and the only reason they may have that many stars is I clicked on it to give a 1 star and it automatically took 5 stars when clicked. restore 10x was difficult to apply but my husband and I completed it just on deck boards, nasty to look at and unusually hot in summer! before end of summer it started cracking and peeling. We had originally thought it was just the way our deck was(the reason we used is to restore a deck that looked horrible)well it is totally ruined now, and the worst thing about it is getting the screws out after you poor concrete like stuff in them. we will have to get a backhoe and demolish our entire deck somehow. I really wanted to use the base of deck to rebuild some of it back but I don’t see how that is possible. think long and hard about using this stuff it is like concrete, heat and all!!!!!

kelli
kelli

We used the Restore product in the summer of 2012 on a deck that was built in 2010. A few boards were warping and we saw this product and thought it would be perfect for our issues and make the deck look nice. Make it look like the that trex deck stuff. Plus to not have to stain every few years, even better! We originally put on 2 coats in a dark color and realized right away that it got really hot. So we put on 3 more coats with a lighter color…it was a ton of work!! Thought it looked beautiful. About 2 years in noticed one or 2 nails pops that popped out the paint but not a big deal. We didnt have any peeling or anything like that but then about 2 years ago noticed one of our bottom steps and the bottom of our post were rotting, thought it was because close to the ground and gets wet. But it appears the restore deck paint has been trapping water in the boards because we now have a 30×20 deck that the entire deck has to be replaced because my boards are rotting. The runner boards under some of the boards are rotting too. Full out holes in our deck. It was supposed extend the life of our deck not hasten it to its death. Deck is 9yrs old!!

So, if you want to get a whole new deck or fall through yours in less than 7yrs then ago ahead and put on your deck.

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Ashley
Ashley

We are having the same issue with the rotting boards. We used the product in May 2016 and I stepped on board last week to notice it was almost completely rotted. Now we have to figure out how to replace the dangerous places and get this gunk off the deck.

Chris
Chris

I bought this product in hopes of giving a new look to my decks. I followed the instructions to the letter, used the recommended primer before application. The deck looked good for awhile, then the peeling and cracking began. While power washing, the paint just came off in sheets, leaving the deck in horrible condition. Now the question is, do I try to use another product or do I spend several thousand dollars to re build the decks. Thanks to the engineers and chemist who came up with this crap formula. I think you people should personally come to each house with your scrappers or carpentry tools and fix the problems.

Casie Pritchard
Casie Pritchard

I bought the Restore 4x and applied it in October 2016 (I live in Florida). Fast forward 2 years and my deck has started to peel and crack. Horrible product. Pressure washed the deck a month ago and 1/3 of the paint just blew off. Ugghhhhhh. I won’t be buying this product again…

Kathy Baldwin
Kathy Baldwin

How do I dispose of rustoleum restore 10x?

J Wolfe
J Wolfe

We used this product 3 years ago on our concrete patio and it has held up to pressure washing and patio furniture. It seems to adhere better to concrete than wood.

Tpeltz
Tpeltz

We purchased 15 gallons of the crap to do both of our decks. Thank goodness we only did one because it is a hot mess and didn’t even last a year . The paint peels like a banana when it gets hot and now we are in the process of redoing the deck. I would not recommend this stuff to my worst enemy. What a rip off. BUYER BEWARE.

Jesse C.
Jesse C.

Also, does anyone know if we are still able to be compensated for this product? If so, how?
Thanks

Jesse C.
Jesse C.

I live in east Georgia, bought this product thinking my new deck would last for years. Well, as most of you know now that didn’t work out as planned. We bought this product only months before the lawsuit. I’m hoping there’s still a chance that I can be compensated for this AWEFUL RIPOFF paint.
Can’t walk on it bare footed without it sticking to the bottom of my feet. By the way, it sticks there better than the deck

kreg s kephart
kreg s kephart

I live in Central Maryland. I applied DecK Restore per instructions 5 years ago. For 5 years it was fine. This spring I noticed patches of it beginning to bubble, crack and peel. This is not happening to the whole deck. However the deck has also become stained and I am wondering how to go about recoating the deck. I have scraped and sanded the questionable areas. Now I am not sure to re-apply as I did originally or whether some type of primer is needed in order for the second coat to bond effectively with the original. OR am I better off finding a different i.e. better product to re-surface the deck. If so which product and how do you apply that over the existing surface??

Mary brooks
Mary brooks

I used restore and it has left my deck in a mess. It began to peel even before a year about 9 months after applying. Now I’m trying to remove what left and repaint it.

Don Miller
Don Miller

I have used this product! Well after a couple years it started to peel. Started some work on the deck and to my surprise all the rot from trapped moisture! Now what was simple repair is going be costly replacement of the stairs and landing along with some main deck boards! Never wished I have used it and never heard of it!!!! DO NOT… repeat DO NOT USE THIS PRODUCT!!

Robert Furlong
Robert Furlong

Rust-oleum Restore DO NOT USE THIS PRODUCT IT IS TERRIBLE! Unfortunately I didn’t take heed of all the negative reviews on the failure of this product.early summer of 2018 I prepped my deck as the instructions said and applied it to the deck. Looked great all summer but early spring 2019 I could see how the finish starting to flake off from spots all over. It was not in any particular place and not in well used spots. The pictures I have added to this post were taken today 09/08/19.
There are areas all over the deck that have flaked off. I have no idea what I’m going to do it looks awful. I understand there is a class action suit against Rust-oleum for the failure of this product and wish I could get some kind of resolve from the company to fix this mess.

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Margaret
Margaret

This is what ours looks like too !!! I’m ticked bc I paid so much for the stuff that I really couldn’t afford — but thought that if it worked like they said, then it was worth the money !!!
All I wanted was to be compensated for what I paid — wish I would have known about the lawsuit !!

John
John

Yes, we’re a consumer of the fail product Rust-oleum Restore. This Restore Product fail to live up to the warranty claim and I have pictures to prove it. And would like restitution from Home Depot or Rust-oleum.

Margaret
Margaret

That’s how I feel !! I just want my money back that I paid for it so I can seal with a polyurethane now !!!!

JAA
JAA

We’ve used it over three seasons and have had to continue to restrain/cover because it peels every season.

Pete
Pete

Worked great for me best to apply in hotter weather

Outlasts 5x-10 times longer than expensive stains!

You should be suing Olympic stains and other expensive stains. I was putting premium stain on every year!

Restore last at least 5 years before reapplying and much of it is still there

Stain is gone every year
So you pick for yourself what you want to pay for and what results you get

Sue happy lawyers

kreg s kephart
kreg s kephart

Pete, what is the procedure for reapplying?

Glenn
Glenn

Just applied the rock solid deck stain 6X. followed directions to the T. pressure washed the deck, with cleaner. waited 2 weeks before application. used the Deck start primer /sealer as required. used their applicator. applied as stated. waited 24 hours before walking on it. 3 days later, with minimal walking, it all bubbled at first rain. junk. large deck, now junk. it would be cheaper to replace the wood than trying to remove this ……. sadly, I didn’t see these reviews/issues until after starting the project. At least Lowes is now looking into a resolution. This is not my first attempt at painting. I’ve been doing it for years, but this is the first I’ve seen a reaction like this.

Margaret
Margaret

Lowe’s wouldn’t refund my money bc it was Rust-oleum problem — I’m ticked bc all I want is reimbursement for the product so I can re-do with something else !! To think I paid $10 for the special roller, too, that I can’t use on anything else !!!!

John Evans
John Evans

Wow, We have same problem, put on 3 years ago . Started peeling & cracking last year was going to touch it up but couldn’t get that same stuff at home depot. So here we are slowly getting it up trying this & trying that only to find many rotten pressure treated 5/4 deck boards, what a mess! Thanks rustoleum restore

Rick Bonita
Rick Bonita

How do I get involved in this law suit?
I used restore on 400sq.ft of deck and it peeled within months. Now its next to impossible to clean it up to redo

Michelle G
Michelle G

We are in the same boat. Home Depot recommended this to us 2 years ago. It has peeled and ruined our deck. We have rented two different commercial sanders to try and remove it and what a chore it has been. We’ve had to replace several boards in the process. What an expense! Wish we had learned about this lawsuit sooner. They should definitely be held responsible!!

Nicole Allison
Nicole Allison

Same issues here too, we are in the process of peeling all of the paint off of our deck and are noticing a lot of boards are rotted. We just put this on our deck last summer and now we may have to replace our entire deck due to the rotting boards. Extremely disappointed in this product. Same thing happens to my brother in law and in laws decks as well.

David Heisler
David Heisler

I was just looking to see if anyone else had had pealing on their deck low and behold I see their is a class action law suite. This stuff is terrible ruined our deck.

Robert Simmons
Robert Simmons

Although I found out about this class action law suite after the fact, they did send me a small refund for the cost of the product, but only for the amount I had receipts for. The refund will not touch what it is going to cost me to have the steps and deck replaced. There is so much rotten sections that the entire deck will need replacing. I have on this date contacted a local contractor to come and give me estimates on the cost. I do think that Rustoleum should be responsible for the damage and replacement of my deck and stairs.

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Lynn
Lynn

How did you go about getting a refund? I have the same problem and now what hasn’t peeled off is causing my deck boards to rot. What a mess.

Robert L Simmons
Robert L Simmons

I just emailed Rust-Oleum and addressed the issue and supplied them with copies of my receipts.

Bonnie Wray
Bonnie Wray

Not only did this Restore 10X crack and peel but it also rotted my brand new deck. I put it on in summer and after a cold snowy winter I checked to see how it held up. The water had gotten under the paint and warped, split and literally rotted some of the decking floor. Especially where the sun hit the deck. The only place it stayed in good condition was under a small rug left over winter. I’ve spent the whole summer on my knees scrapping this crap off only to find I have to replace at least 3/4 of the decking. I contacted Rust-Oleum and was told to send pictures of the paint that came off, which I did. I haven’t heard a word from them since. When I call back they told me it is being investigated. That was a year ago!
This was a very expensive lesson. I will never use another product put out by this company!

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Stacy Blackwell
Stacy Blackwell

This stuff has ruined our deck! Now to try to remove it after we spent all that $$! Ugh!

Jim Walsh
Jim Walsh

Three years ago I saw a display for rustoleum restore at Home Depot. I was very impressed by the display and the literature about the product. I purchased a 12 gallons of rustoleum restore , the recommended deck cleaner and thier special rollers to apply the product(4 gallons to a box and the rollers?) From start to finish, It took about 3 weeks to complete 2 coats of rustoleum restore. After about a year it started pealing off. I then reached out to a person who works on decks for advise. He told me that I had to wait for it to peel off further before I may be able to do something about removing the product. About 40% of my deck has now peeled or flaked. I still have not found a way to remove this product. My deck is ruined. This product is the worst that I have ever used. I blame Rustoleum and Home Depot for my problem and the expense it will cost me .

Dave M
Dave M

I was just researching Rustoleum Concrete and Garage Floor paint and primer and came across this. I used this product to coat my 3600 sq ft shop floor 60×60, prepped floor correctly with a industrial diamond tip floor grinder (14hrs straight), swept it, pressure washed it, and cleaned with denatured alcohol as well, floor was extremely clean when it was coated per manufactures direction. Waited 11 days before using it, more than twice recommended dry time for heavy traffic, We started to set up the shop and immediately noticed tire marks on the floor that are permanent. Later that afternoon it rained and the floor near the door started to get wet and the paint started to soften and bubble up almost immediately. That was on June 3rd, now after 3 months of use and the floor getting wet lots of times it looks like its 20yrs old with bare spots all over it. I’m so embarrassed after all the work we did to clean the shop up. Rustoleum rep said sounds like a defective product it shouldn’t of done that, send us back the multiple 5 gallon containers and we”ll test them and let you know our findings, that has been on going now for 2.5 months with not a lot of contact from them. I feel like I’m going to get screwed and do not have the financial ability to pay to strip this floor and have it redone again. Maybe Restore is not their only defective product? I would definetly not recommend Rustoleum Concrete & Garage Floor Paint and Primer to anyone. I will respond back to you guys with their findings and let you know the outcome.